Privacy Policy

Introduction

Welcome to magentoexpert.co.in ("Website"), operated by Sukumar Gorai, an independent Magento developer and Adobe Certified Expert based in Kolkata, India.

This Privacy Policy explains how we collect, use, store, and protect information when you:

• Visit or interact with this Website
• Contact us via email, phone, or the enquiry form
• Download, purchase, or use any Magento 2 extension published by Sukumar Gorai on the Adobe Commerce Marketplace
• Use support services related to any published extension

By using this Website or any of our extensions, you agree to the terms of this Privacy Policy. If you do not agree, please discontinue use of the Website and extensions.

Who We Are (Data Controller)

The data controller responsible for your personal information is:

For all privacy-related enquiries, please contact us at the email address above.

Information We Collect

3.1 Information You Provide Directly

When you contact us or submit an enquiry through the Website, we may collect:

• Full name
• Email address
• Phone number (if provided)
• Company or store name (if applicable)
• Message content and project details

3.2 Information Collected Automatically

When you visit the Website, we may automatically collect:

• IP address and approximate geographic location
• Browser type and version
• Operating system
• Pages visited and time spent on each page
• Referring website or search query
• Device type (desktop, mobile, tablet)

3.3 Extension Licence & Support Data

When you purchase, install, or request support for a Magento 2 extension, we may collect:

• Purchase order reference from Adobe Commerce Marketplace
• Domain name(s) where the extension is installed
• Magento version and PHP version (for support purposes)
• Error logs or configuration details you share with us during support
• Email address used for the Marketplace account

3.4 Information We Do NOT Collect

We do not collect, store, or process through our extensions:

• End-customer personal data from your Magento store
• Payment card numbers or financial data
• Passwords or authentication credentials
• Sensitive personal data as defined under applicable law

How We Use Your Information

We use the information we collect for the following purposes:

• To respond to enquiries: Replying to messages sent via the contact form or email.
• To provide support: Diagnosing and resolving issues with our Magento 2 extensions.
• To verify licence validity: Confirming purchased extension licences for activation and eligibility for updates.
• To deliver extension updates: Notifying you of critical bug fixes, security patches, or new versions.
• To improve our products: Using anonymised feedback to improve extension quality, compatibility, and features.
• To comply with legal obligations: Meeting requirements under Indian law (IT Act 2000 / PDPB) and Adobe Commerce Marketplace policies.
• To analyse Website usage: Understanding how visitors interact with the Website to improve its content and usability.

We will never use your information for unsolicited marketing without your explicit consent.

Extension Data Handling

This section is specifically relevant to merchants and developers who install our Magento 2 extensions on their stores.

5.1 No Data Transmission to External Servers

All of our Magento 2 extensions operate entirely within your Magento installation. They do not transmit, store, or share any data with our servers or any third-party servers unless explicitly stated in that extension's specific documentation.

5.2 Extensions That Use External APIs

Some extensions (e.g., the Google Translator module) make calls to third-party APIs (such as Google Translate API). In such cases:

• Only the content necessary to perform the translation is sent to the API provider
• No personally identifiable customer data is transmitted
• The relevant third-party's own privacy policy governs their data handling
• The specific extension's documentation clearly identifies any external API calls

5.3 Merchant Responsibility

As the merchant operating a Magento store using our extensions, you are the data controller for all end-customer data within your store. You are responsible for ensuring your store's privacy policy covers the use of installed third-party extensions.

5.4 Extension Licence Validation

Some extensions may perform a one-time or periodic licence validation check against the Adobe Commerce Marketplace. This check transmits only your domain name and purchase order reference — no customer data is involved.

Data Sharing & Disclosure

We do not sell, rent, or trade your personal information to any third party. We may share information only in the following limited circumstances:

6.1 Adobe Commerce Marketplace

Our extensions are distributed through the Adobe Commerce Marketplace. Purchase transactions, licence records, and review communications are subject to Adobe's Privacy Policy available at adobe.com/privacy/policy.html.

6.2 Service Providers

We may engage trusted third-party service providers (such as email hosting or analytics) who process data on our behalf under strict confidentiality agreements and only to provide services to us.

6.3 Legal Requirements

We may disclose information if required to do so by law, court order, or government authority, or to protect the rights, property, or safety of Sukumar Gorai, our users, or the public.

6.4 Business Transfers

In the event of any assignment of business assets or activities, personal data held may be transferred to the successor, who will be bound by this Privacy Policy.

Cookies & Tracking Technologies

This Website may use cookies and similar tracking technologies to improve user experience and analyse website traffic.

Types of Cookies Used

• Essential cookies: Required for basic website functionality.
• Analytics cookies: Used to understand how visitors interact with the Website (e.g., Google Analytics). All data is anonymised and aggregated.
• Preference cookies: Remember your preferences for future visits.

Managing Cookies

You can control and/or delete cookies through your browser settings. Disabling cookies may affect the functionality of certain parts of the Website. Most browsers allow you to refuse cookies via their settings menu.

Our Magento 2 extensions themselves do not set any cookies in visitors' browsers beyond what Magento's core sets natively.

Data Security

We take the security of your personal information seriously and implement appropriate technical and organisational measures to protect it against unauthorised access, alteration, disclosure, or destruction.

Our security measures include:

• HTTPS / SSL encryption for all Website communications
• Access controls limiting who can access personal data
• Regular security reviews of our extension code
• Adherence to Adobe Commerce Marketplace code quality and security standards
• Secure email communications for sensitive support discussions

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee its absolute security. In the event of a data breach that affects your rights, we will notify you as required by applicable law.

Data Retention

We retain personal information only for as long as necessary to fulfil the purposes outlined in this Privacy Policy:

• Contact enquiries: Retained for up to 2 years from the date of last communication.
• Support records: Retained for up to 3 years from the last support interaction to facilitate future assistance.
• Extension licence data: Retained for the duration of your licence and up to 2 years after expiry for legal and audit purposes.
• Analytics data: Anonymised and aggregated; typically retained for up to 26 months.

After the applicable retention period, we will securely delete or anonymise your personal data.

Your Rights

Subject to applicable law, you have the following rights regarding your personal information:

• Right of Access: Request a copy of the personal data we hold about you.
• Right to Rectification: Request correction of inaccurate or incomplete data.
• Right to Erasure: Request deletion of your personal data, subject to legal obligations.
• Right to Restrict Processing: Request that we limit how we use your data in certain circumstances.
• Right to Data Portability: Receive your data in a structured, machine-readable format.
• Right to Object: Object to processing based on legitimate interests.
• Right to Withdraw Consent: Where processing is based on consent, withdraw it at any time without affecting prior lawful processing.

To exercise any of these rights, please contact us at sukumargorai@gmail.com. We will respond within 30 days. We may need to verify your identity before processing your request.

Third-Party Services & Links

This Website and our extensions may reference or link to third-party services, including but not limited to:

• Adobe Commerce Marketplace — Adobe Privacy Policy
• Google APIs (e.g., Google Translate) — Google Privacy Policy
• LinkedIn — LinkedIn Privacy Policy
• Magento Stack Exchange — Stack Exchange Privacy Policy
• GitHub (if extension source is hosted there) — GitHub Privacy Statement

We are not responsible for the privacy practices of third-party websites or services. We encourage you to review their respective privacy policies before providing any personal information to them.

Children's Privacy

This Website and our Magento 2 extensions are intended for use by businesses and developers and are not directed at individuals under the age of 18. We do not knowingly collect personal information from minors.

If you believe a minor has provided us with personal information, please contact us immediately at sukumargorai@gmail.com and we will take steps to delete such information promptly.

International Data Transfers

Our Website is operated from India. If you access the Website from outside India, please be aware that your information may be transferred to, stored, and processed in India, where data protection laws may differ from those in your country.

When we engage third-party service providers based outside India (such as cloud hosting or analytics providers), we ensure appropriate safeguards are in place, including standard contractual clauses or equivalent mechanisms, to protect your personal data in accordance with this Privacy Policy.

For merchants in the European Economic Area (EEA) using our extensions: we process only the minimum data necessary and comply with applicable GDPR principles when handling any data originating from EEA residents.

Adobe Commerce Marketplace Compliance

This Privacy Policy is maintained in compliance with the Adobe Commerce Marketplace Developer Agreement and Adobe's extension submission requirements. Specifically:

14.1 Extension Privacy Disclosures

Each extension published by Sukumar Gorai on the Adobe Commerce Marketplace that collects, transmits, or processes any data provides explicit disclosure of that behaviour in its extension description and documentation on the Marketplace listing.

14.2 No Malicious Code

All extensions are developed following Adobe's secure coding standards. No extension contains malicious code, backdoors, data harvesting mechanisms, or any functionality that operates beyond its stated purpose.

14.3 Code Review Compliance

All extensions have passed Adobe's Marketplace Quality Review (MQR) process, which includes automated and manual security and quality checks.

14.4 Licence Terms

Extensions are licensed under the Adobe Commerce Marketplace End User Licence Agreement (EULA) unless otherwise stated in the individual extension's documentation. Use of any extension constitutes acceptance of those licence terms.

14.5 Support Commitment

We are committed to providing support for all active Marketplace extensions. Support enquiries submitted via the Marketplace or directly via email will be acknowledged within 2 business days.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, applicable law, or Adobe Commerce Marketplace requirements. When we make material changes, we will:

• Update the "Last Updated" date at the top of this page
• Post a notice on the Website homepage for significant changes
• Where required by law or Adobe policy, notify affected users directly

We encourage you to review this Privacy Policy periodically. Continued use of the Website or our extensions after changes take effect constitutes acceptance of the updated policy.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal information, please contact us:

We aim to respond to all privacy-related enquiries within 30 days. For urgent matters, please mark your email subject line as "Privacy Request — Urgent".